Dependable, Courteous and Clean
Listed Below are our driver quality control standards. You can always expect our drivers to comply with these standards for CLEAN, COURTEOUS, and DEPENDABLE service.
CLEAN
I. Driver Attire:Dark suit, white shirt and conservative tie. Clean and pressed white dress shirt. Dress tie that is fully knotted and worn snugly around the neck. Polished black dress shoes.
II. Personal Grooming:Conservatively cut and neatly trimmed hair. Simple design and conservative jewelry. Clean shaven or beards that are neatly trimmed and conventionally shaped.
III. Personal Habits: No smoking in, or visibly near vehicle. No eating in vehicle while waiting for passenger. Car kept clean of food, litter, and food odors.
IV. Vehicle Care: Personal belongings stowed neatly in trunk. Vehicle equipment neat, orderly, and completely functional. Vouchers, logs, and maps stored neatly. Reading material kept up-to-date and neatly arranged. Interior of vehicle kept clean at all times. Exterior of vehicle kept clean at all times.
COURTEOUS
Driver-passenger communication:
Driver does not initiate non-essential conversation. All driver comments are free of sarcasm, vulgarity, and profanity. Driver responds professionally to all passenger questions, concerns, and/or complaints. Driver does not dominate a conversation.
Passenger pick-up:
Driver will attempt to stand outside the vehicle at pick-up point. Driver makes himself and vehicle visible at pick-up point. Driver is pro-active in looking for passengers. Driver introduces himself to passenger at pick-up point. Driver will assist passenger with luggage or other materials. Driver opens and closes door for passenger.
Transporting the passenger:
Driver ensures passenger comfort throughout the trip by adjusting air-conditioning/heater, radio volume, and lighting to desired levels. Driver will ask passenger if he or she has a preferred route.
Passenger drop off:
Driver stops at point safest and most convenient to passenger. Driver opens door and assists passenger out of vehicle and to Destinations entrance. Driver assists with any luggage. Driver thanks passenger for using Carizma Transportation.
Internal Communication:
All radio codes are memorized and used properly. Radio communication is free of sarcasm, vulgarity, and profanity. Driver transmissions are clear, concise, and to the point.
DEPENDABLE
Pre-Trip Planning:
Driver pre-plans route and includes possible alternate routes. Driver has appropriate maps in possession at all times.
On Time Arrival:
When possible, driver arrives early at pick-up points. Driver is familiar with appropriate pick-up point.
Map Skills and Location Knowledge:
Drive uses map skills to pre-plan routes. Driver is familiar with pick-up/drop-off points in the city and at the airports. Driver knows special pick-up points for certain customers, i.e., handicapped entrances, stage doors, etc.Driver is knowledgeable of the city's road layout, general traffic trends and problem spots. Driver is confident in using all major routes in, out of, and around the state. Driver is able to plan routes in and out of New York.
RESERVATIONS
Convenient 24 hour accessibility, whether by phone, fax, e-mail, or the Internet. Knowledge assistance, courteous attention and responsive diligence. Confirmations verified within minutes and promptly relayed.
• Licensed by NYC TLC
• Registered with Nassau County TLC and Dept. of Consumer Affairs
• Licensed by Incorporated Village of Valley Stream
• Vans are governed by the State of New York Department of Transportation
• Chauffeurs are licensed by City of New York
